Visitors coming to MGM National Harbor need to have a highly visible security staff that is focused on their safety within the casino, the garage parking areas, and anywhere else on their property. Security or County police should be walking around at each level of the parking area to ensure that visitors can get to their cars safely and that their vehicles are being protected from theft. Also, I believe more can be done by security to ensure that players and visitors leaving the casino can feel safe getting to their cars and leaving the garage. I have experienced problems trying to exit the parking garage on many different occasions and this is an issue that MGM National Harbor Leadership needs to effectively address so that their visitors can avoid getting into an accident or being hurt. Second, the parking at MGM National Harbor is generally good but a persistent problem is trying to exit on the 3rd and forth levels due to congestion, speeding vehicles, rude drivers, and a lack of traffic enforcement.

A safe and fun filled environment is what is expected, and I believe that MGM National Harbor can and must make improvements going forward.

Also, I believe that more needs to be done by MGM National Harbor executive leadership and security management to ensure that all visitors and players can enjoy table games and slots without being bothered by non-players seeking money or watching them as they cash their winnings at the cashiers cage. I believe that more can be done by MGM National Harbor security to be present and to effectively monitor the situation so that players can feel safe when they cash-out their winnings and when they leave the casino. Additionally, considering recent events, more needs to be done to ensure that players who have substantial winnings from table games and slots can feel safe while cashing out chips and leaving the casino. It is not enough to just have security staff at the entrances to the casino they need to be walking around and present at the slot areas and table games to ensure that players are safe and not being bothered by non-players seeking money from them.

First, the security within and outside of the casino needs to be more visible and effective to ensure that players and visitors are safe. So, while I enjoy my time at this casino, I do have a few concerns that I believe the executive leadership of this property need to address. I have visited MGM National Harbor many times and overall, I have enjoyed the gaming, restaurants and food outlets, and some of the promotions.

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